Data deletion

1. Disconnect your social accounts

Removing Growdex Social's access stops it from reading from or publishing to that account. You can do this at any time, whether or not you also delete your Growdex Social account:

• In Growdex Social: disconnect the account from your workspace's connection settings, where available.
• On the platform: open the platform's settings for connected or authorised apps (for example in Facebook, Instagram, LinkedIn, TikTok or X) and remove Growdex Social.

When access is revoked, we delete the data we received through that connection as required by law and the platform's terms.

2. Request deletion of your data

Email privacy@growdexsocial.xyz from the email address on your Growdex Social account, with the subject “Data deletion request”. Tell us whether you want your whole account deleted or only specific data, such as a workspace you own or connected-account data.

We verify the request comes from the account holder before acting, and may contact you to confirm.

3. What we delete

• Your account and profile details.
• Workspace content you own: ideas, drafts, posting plans, comments and approvals.
• Media you uploaded, removed from storage where required.
• Connection details and access tokens for your social accounts, with those integrations revoked.

We notify the providers that process data for us when necessary. If you own a workspace that other people use, we will explain how deletion affects them before we proceed.

4. What we may keep

We keep only records we are legally required to retain, such as transaction records for tax, accounting and dispute obligations. Temporary backup copies are removed on their normal schedule, as described in section 10 of the Privacy Policy.

5. How long it takes

Requests are handled within applicable legal and platform deadlines. We will confirm by email when your request has been completed.

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