When a post doesn’t go out

If something goes wrong, the post is marked as needing attention, with the reason, and you get a notification and an email.

Failed

Nothing was posted. The reason tells you why, for example an expired connection, a file the platform rejected, or a platform limit. Fix the problem (often by reconnecting the account), then choose Publish now or reschedule.

Needs confirmation

Sometimes Growdex sends the post but the platform doesn't answer, so we can't tell whether it was published. Growdex never retries these automatically, because that could post it twice.

Check the platform, then choose:

• It was posted, if you can see it there; or
• It wasn't posted, to plan it again.

Partly published

An X thread can stop partway if a reply fails. The first posts stay up, and the notification tells you which posts are missing so you can add them on X.

Still stuck?

Email support@growdexsocial.xyz with the post's title and the time it was due.